Using Foodics, Deliverect or GrubTech? Edit your menu in the right place
You fixed a dish name on the app. Two days later, the old version is back. If you use a POS connection, here is why, and how to stop it.
Here is a story we hear often.
The owner spends an evening cleaning the menu on Talabat. Better names, correct prices, a new photo. Two days later, everything is back to the old version. Nobody touched it. It just came back.
If your restaurant uses a POS or a middleware like Foodics, Deliverect or GrubTech, this is normal. And it is easy to fix once you know where the menu really lives.
Your menu has one real home
When your delivery apps are connected to a POS or middleware, the POS becomes the source of the menu. It pushes the menu to every connected platform.
So when you change something directly on the platform, the next sync sends the POS version again and your change is erased.
Rule: with a POS connection, make menu changes in the POS, not on the platform.
What usually comes from the POS
Depending on your setup, this can include:
- Dish names and descriptions
- Prices
- Categories and their order
- Options and add-ons (sizes, drinks, extras)
- Item availability
Check with your POS or middleware provider which fields are synced in your case. Some setups sync everything, some only part of it.
Common mistakes
Fixing the problem on one app only. You correct a price on Deliveroo, but the POS still has the old price. The next sync puts it back, and Talabat never got the fix.
Two people editing in two places. The manager edits the POS, someone else edits the platform. Nobody knows which version is right.
Forgetting the options. The dish is fixed, but the add-on groups still carry old names and old prices.
A simple way to work
- Decide the source. If you have a POS connection, the POS is the source. Write it down for your team.
- One person owns menu changes. Everyone else sends requests to that person.
- Change in the POS, then check each app. After the sync, open every platform and look at the dish as a customer would.
- Keep a short change log. Date, what changed, who changed it. When something breaks, you will know why.
One more trap on Talabat: "unavailable"
On Talabat, marking an item as unavailable "until I turn it back on" removes it from your storefront completely. Customers do not see a greyed-out dish. They see nothing.
That is fine for a short stock problem. It is a problem if the item stays off for weeks and nobody remembers. Check your unavailable items once a week.
Where we come in
When we rebuild a menu for a restaurant with a POS connection, we prepare the new menu so it can be entered in the POS, then we check the result on every app. The menu stays in one place, and it stays correct.
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