How to give an agency access to your delivery apps without sharing your password

Sooner or later, someone asks for your delivery app login. A new manager. A marketing freelancer. An agency.

Please do not send your password.

Your platform account is where your payouts, your bank details and your contract live. Sharing the owner login means sharing all of it, with no record of who changed what.

There is a better way, and it takes a few minutes.

Use roles, not passwords

The main delivery platforms let the account owner add other people with their own access. Each person gets their own login, and the owner decides what they can do.

For menu work, the right access is usually a menu or manager role: enough to edit dishes, photos, categories and offers, without touching payouts or bank details.

The exact names and steps change from one platform to another, and they change over time. Your platform account manager can show you where to do it in a few minutes.

Why this protects you

• You stay the owner. Nobody else can change your bank details or your contract.
• Every person has their own login. You know who did what.
• You can remove access in one click. No need to change your password and tell the whole team.
• Nothing breaks when someone leaves. Their access goes, your account stays.

Before you give access, check three things

1. What exactly will they change? Ask for a clear list: menu, photos, offers, campaigns. If the answer is vague, ask again.

2. Will they change anything without asking you? A good partner proposes, explains, and waits for your yes. Especially for discounts and paid campaigns, which cost you money.

3. How do you see what they did? You should get regular updates on what changed and what it brought, in a place you can open any time.

Good to know for Talabat

On Talabat, menu changes now go through the Vendor Portal. Asking the platform to make menu changes by support ticket is no longer the way to do it. So whoever manages your menu needs the right access in the Vendor Portal.

A small checklist to keep

• The owner login stays with the owner. Always.
• Every person or partner has their own access.
• Once a month, look at the list of people with access. Remove anyone who no longer works with you.
• If a partner asks for your password, that tells you something about how they work.

How we work at DelivUp

We never ask for passwords. You add us with our own access on each platform, and you can remove it whenever you want. Every offer and campaign is proposed to you first, with the reason behind it.

Want us to look at your storefront first? Send us the link. Your score out of 100 lands in your inbox in minutes, then we go through it with you, with no upfront investment.